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What We Do Differently

Standard home inspection protocol includes but is not limited to:

  • Free Radon Test
  • Free Water Test
  • Free Air Quality Test

What other home inspectors would charge, we include it for free.  Plus, all of our clients get their own access to their Client Relationship Management (CRM) where you can download your report(s) anytime.  Plus, you'll get quick access to helpful tips and recommended contractors that we trust and are A+ on the BBB and state licensed and certified, and best of all priced right for their industry.

 

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

I just want to thank you! I cannot say enough good things about your company. I appreciate your service. Prompt and professional service and I have a better understanding of my home! Very courteous service!

Julia Bredshow
Green Bay, WI

I have used Ground Zero Home Inspections for two of my properties.  As an investor, it's not easy to get a full understanding of what we are facing considering we are out of the state of the true repair condition of the homes we are prospecting. Their professionalism, knowledge, thoroughness, and fast response are second to none. I have used Ground Zero Home Inspections services for my home and business. Great job and inspectors.

Robin Harvey
Fond du Lac, WI

I am very pleased with the service I received, from the initial contact with your personnel to the technicians that handled my problems. It is great to deal with a company that values its customers. The report looked to be scary but that was apparently due to my inexperience with the project.  They were able to find the right company for us. Thanks.

Monique Logan
Wisconsin Dells, WI